OPEN ITEMS CAN NOT BE RETURNED OR EXCHANGED OR REPLACED
**INSPECT YOUR ITEMS IMMEDIATELY UPON RECEIVING THEM**
ADDRESS CHANGE/ORDER CHANGES OR CANCELLATION
We will do our best if you placed an order and noticed you miss type something or it's an old address that needs updating WE CAN NOT GUARANTEE IT WILL BE FIXED/CHANGED BEFORE YOUR ORDER SHIPS.WE CANT GUARANTEE A COLOR CHANGE OR CANCELATION as we ship very quickly to insure a fast delivery. Some orders ship within a couple of hours of being placed depending on time of day you ordered.
RETURNS if you would like to return your order it must be sealed in the same condition you received them in. Customer is responsible for returning unless the wrong color was sent. If a package is delayed by usps we apologize but that is a problem out of our control, but we will cover the shipping in this situation. Keep a copy of the tracking number showing you did ship them back. To expedite your refund please send a photo of the receipt showing the product is on it's way back and we can refund you then instead of waiting till the order arrives back to us.
BEFORE opening the lens review the lens to confirm you received the color as ordered.
If you received a color other than what was ordered DO NOT open the lens. Contact us
immediately at Info@naturalcoloredcontacts.com please allow up to 2 business days for reply.
If you receive the wrong color and open the lens we will not be able to send the color you originally
ordered unless you repurchase. Naturaleyes does not accept opened items unless there is a manufacture
defect. We do not replace an order simply because the customer does not like the color results. There are many factors that will make the lens look different. For example phone/computer screen color tone, if one has the brighter setting on the phone the contacts will look lighter. Hair color, skin tone and natural eye color will ALL EFFECT YOUR RESULTS
Every lens comes in a transparent form of container. Plastic bubble, blister or glass vial . This allows
perfect view of lens to inspect before opening. After looking over the lens in the SEALED package, if
you suspect there is or may be damage to the lens DO NOT OPEN the lens and contact us immediately. YOU ARE RESPONSIBLE TO KNOW HOW TO USE AND CARE FOR THIS PRODUCT. If You are a first time contact lens wearer please do your research on the Internet on how to properly take care of them and wear them.
IF YOUR ORDER IS DAMAGED IN TRANSIT AND WE SEND A REPLACEMENT IT MUST BE THE COLOR YOU ORDERED NO CHANGING COLORS.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT WE SHIP VERY QUICKLY AND CAN NOT GUARANTEE AN ADDRESS CHANGE AFTER THE ORDER WAS PLACED. We can't replace orders in this situation as we are not at fault.
Please order correct size, we are not responsible if the contact lens does not fit properly due to ordering incorrect size. We carry the most common sizes which fit most however this is not a one-size-fits-all type of product.
Reports of damage for items that have been opened will NOT be accepted. If there is a problem with the lenses we must be contacted within 2 weeks of delivery so we can help you, anything further than 2 weeks we can't be certain if the damage occurred later or when they arrived.
By making this purchase you have acknowledged and agree to the terms of Naturaleyez return policy.
Naturaleyes can not guarantee the color results of the lens on your eyes. unfortunately everyone has a different eye color and will see variations using this type of product. the photos are a guideline to give you an idea of how they may look on you. It is the customers responsibility to know there size to ensure a proper fit. Consult with your eye doctor is recommended.
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